Austria’s number 1 online broker
Hello bank! has been part of the BAWAG Group since December 2021 and has been a pioneer and market leader in online brokerage in Austria for more than 25 years. Their partners are the world’s leading financial houses and they offer one of the largest product ranges in the investment and trading segment. The innovative trading platform and associated digital tools, combined with advantageous conditions and promotions, enable customers to settle their financial transactions cost-effectively – at any time and any place.
“The Growth Ninjas unerringly navigated us through our complex requirements, simplified our processes and contributed significantly to digital efficiency in B2C and B2B with their comprehensive know-how.”
Robert Ulm
CEO Hello bank!
Challenge
For Hello bank!, as one of the leading online brokers in Austria, the topic of digitalization and automation is clearly the be-all and end-all. Starting from an already high level of efficiency, the objective and focus was primarily on the topic of process automation. Targeted improvements should free employees from monotonous tasks so that they can devote themselves to the ongoing optimization of existing processes.
Growth Ninjas Solution
We supported Hello bank! in the ongoing analysis of its internal and external processes and optimized its business processes through end-to-end digitalization.
Our services included:
- Program and project management
- Workshop moderation
- Prioritization of work packages, together with the specialist departments
- Management of internal and external stakeholders
Project result & customer benefit
Processes were improved, streamlined and automated, primarily through the use of Robotic Process Automation (RPA). The first RPA processes were accompanied and then transferred to the bank’s line function.
In addition to increasing efficiency and reducing costs, sustainability has not been neglected. The number of paper-based customer communications was significantly reduced.
